professional
Digital Journey for Web and Mobile
Produce a world class SDK for a wide range of web and mobile platforms to collect customer experience data from Fortune 500 companies.
Software EngineeringLeadershipManagement
Context
The Collection SDK was the core focus of my work from joining ForeSee in 2012 and all the way through my time at Verint. The aim is to have a product for clients to implement within their solution which can gather customer experience data via surveys. The product exists for mobile platforms (Android, iOS, React Native) as well as web (JavaScript)
Challenges
Maintaining a low profile (low CPU impact, small size, no dependencies, stable) Solving UI/UX issues for many form factors Working with clients Fixing hard to diagnose issues