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2 roles matching "Support"
ForeSee
Nov 2012 – Sept 2017
Intermediate Mobile Developer / Team Lead
Nov 2012 – Sept 2017
Advanced from Intermediate Mobile Developer to Team Lead. Responsible for the development of iOS and Android products, as well as leading the team and hiring new members.
Responsibilities
Developer: responsible for delivering high quality code
QA Engineer: responsible for defining and running tests
Recruitment: played a key role in the interview process for new hires
Team Lead: onboarded and mentored new team members
Process definition: implemented a loose Agile process
Client support: provided technical support for clients
Security Champion: responsible for defining, running, and analysing security scans
Architect: researched, designed, and implemented a greenfield cross-platform solution
Key Contributions
Produced and maintained a quality product
Expanded the team by hiring 8 engineers
Mentored new team members
Researched, planned and implemented an app rearchitecture and redesign
Provided technical client support for Fortune 500 companies
Logica
Nov 2005 – Oct 2008
Programmer/Analyst
Nov 2005 – Oct 2008
Worked as a Programmer/Analyst at Logica, responsible for GUI design, client support, and training for government IT systems.
Responsibilities
GUI Design: Used the C# programming language to design a Graphical User Interface to control a Facial Recognition algorithm. Programmed the interaction between applications using windows control messages and wrote code to access and display images in a customised ‘filmstrip’ format.
Support Manager: Responsible for the entire support chain for a government IT system. Handled initial support calls, analysed complex issues with hardware items and software packages, and disseminated the relevant solutions and information in a clear and concise manner to the parties concerned.
Client Training: Demonstrated full surveillance set-ups to the client, formulated and presented training programmes, gave product demonstrations and assisted in their familiarisation with various devices including servers, laptops, video/stills cameras and audio recorders.
