My Client Liaison experience. Filter by category to see relevant experience for your context, or select All to see everything.
4 roles matching "Client Liaison"
Verint
Dec 2018 – Present
Senior Engineering Manager
Dec 2018 – Present
Lead a distributed team of 12 engineers across 3 product teams. Responsible for hiring, delivery, and driving technical strategy aligned to the product roadmap.
Responsibilities
Financial Stewardship & Cost Optimization: Led a business-unit-wide cost-reduction initiative, delivering $260K in immediate operational savings and establishing a comprehensive $1.6M optimization roadmap across 2024–2025.
Enterprise Program Delivery: Served as Release Train Engineer (RTE) synchronizing 7 scrum teams, maintaining a 100% on-time monthly release cadence for interdependent enterprise products throughout 2025 and 2026.
Talent Acquisition & Team Growth: Recruited, onboarded, and mentored 29 engineers and QA professionals; established leader-of-leaders delegation structures that promoted internal contributors into team leads to delegate day-to-day Scrum execution.
Quality, Security & "Shift Left": Spearheaded an organization-wide transformation embedding secure development, vulnerability scanning, and testing directly into developer workflows, accelerating delivery velocity while reducing escaped production defects.
Operational Incident Management: Overhauled and unified Incident Management frameworks across disparate enterprise product lines, accelerating Mean Time to Resolution (MTTR) and operational transparency.
Technical Innovation & Patent: Authored and granted US Patent #12314436 for a mobile session replay engine using CPU/RAM-optimized recording algorithms for resource-constrained devices.
Multi-Stack & Cross-Domain Leadership: Extended engineering oversight to encompass web-based product teams (JavaScript, HTML5, CSS); maintained high delivery throughput and alignment across parallel web and mobile platform architectures without direct day-to-day codebase contributions.
Product Continuity & AI Integration: Maintained 6–12 month technical and product roadmaps during product management leadership transitions.
Developer Productivity & Culture: Founded annual innovation hackathons and introduced agentic AI tooling to streamline developer onboarding, maintenance, and knowledge transfer.
ForeSee
Nov 2012 – Sept 2018
Engineering Manager
Sept 2017 – Sept 2018
Transitioned from the technical work required of a Tech Lead role into my first role as a People Manager, taking on the mentorship and personal development of team members as well as continuing my efforts in process improvement.
Responsibilities
Team Scaling & Leadership: Built and scaled the mobile engineering unit to a high-performing team, defining standardized recruitment, technical evaluation, and onboarding processes.
Agile Transformation: Transitioned core development teams from ad-hoc workflows to Agile/Scrum methodologies, increasing sprint predictability, cycle time velocity, and setting delivery standards company-wide.
Management: Led a small team of mobile developers to deliver products across multiple mobile platforms
Process Improvement: Maintained and improved the agile process created in previous role
Security Champion: Responsible for defining, running, and analysing security scans
Key Contributions
Produced and maintained a quality product
Expanded the team by hiring 3 engineers
Mentored new team members
Provided technical client support for Fortune 500 companies
Intermediate Mobile Developer / Team Lead
Nov 2012 – Sept 2017
Advanced from Intermediate Mobile Developer to Team Lead. Responsible for the development of iOS and Android products, as well as leading the team and hiring new members.
Responsibilities
Developer: responsible for delivering high quality code
QA Engineer: responsible for defining and running tests
Recruitment: played a key role in the interview process for new hires
Team Lead: onboarded and mentored new team members
Process definition: implemented a loose Agile process
Client support: provided technical support for clients
Security Champion: responsible for defining, running, and analysing security scans
Architect: researched, designed, and implemented a greenfield cross-platform solution
Key Contributions
Produced and maintained a quality product
Expanded the team by hiring 8 engineers
Mentored new team members
Researched, planned and implemented an app rearchitecture and redesign
Provided technical client support for Fortune 500 companies
Chilworth Technology Ltd
Apr 2011 – Apr 2013
C# Developer (subcontract)
Apr 2011 – Apr 2013
Developed a commercial lightning sensor interface in C# as a side project.
Responsibilities
Lead developer: Implement a finished product on budget and on schedule based on specifications from the client and project manager.
Key Contributions
Delivered code and documentation for a product which processed raw data from a lightning sensor and displayed it in a graphical user interface.
